Guide To Delivery Management System

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  • Post last modified:September 19, 2020
  • Reading time:10 min(s) read

To stand out in this highly competitive world, you need to run your business as efficiently as possible. Sooner or later, a company may be out of the race if they cannot operate efficiently.

It’s essential to do it in the right way when it comes to managing deliveries for customers. Mishandled shipments may negatively affect a company and its reputation.

Challenges During Goods Delivery

There are numerous reasons for careless deliveries.

Issues while finding the delivery addresses.

Customers are not aware of the estimated time.

Task scheduling becomes a time-consuming job.

Can’t keep track of drivers/agents.

Issues with the routes to follow

Finding it hard to communicate with delivery agents and drivers.

Lack of proper database of deliveries, customers, and agents.

What are the Solutions?

In order to manage your delivery system efficiently, you need software that can effectively improve your last-mile delivery.

The key to balancing your delivery techniques is its optimization.

Here’s what your delivery management system should be able to do.

Save the time of drivers and customers by finding addresses easily.

Automatically assign tasks to drivers in a streamlined way.

Able to track the driver’s location using GPS.

Utilize planning and scheduling tools.

Enable seamless communication between customers, drivers, and agents.

How does an ideal software help manage deliveries?

The delivery management software is a platform that integrates all the operational units and processes. Moreover, it simplifies the communication between the sender, the logistics company, and the receiver of the consignment.

An ideal system tracks goods from order creation to delivery. The system also provides proof of delivery to ensure that the goods are rightly delivered.

The difficulty in promptly accessing reports and status updates of the deliveries can delay decision-making capabilities. The integrated interface of the best delivery management system simplifies communication while saving turnaround time and easing the delivery process.

The human interference in delivery processes gives room for manipulations and misappropriations. It heightens the theft of goods. A complete delivery management software eliminates thefts that might occur during the delivery process.

The real-time tracking information and periodic alerts on events around the delivery eliminate human interference by enhancing visibility, traceability, and transparency of goods.

Benefits of a Delivery Management System

1. Information on Drivers in Real-time

One of the most advantageous perks of using a delivery management system is that it lets you track the information on your drivers in real-time once you fully integrate it.

Using it, you can access the location of drivers and customers with an advanced GPS. It helps you locate any potential issues in your delivery management that can be beneficial for your company.

2. Increased Customer Retention Rate

Covering customer retention is one of the most challenging aspects of a delivery management company. There are always competitors trying to lower their prices to sell their products.

However, money isn’t still important to increase your customer loyalty.

With a management system for delivery, you can implement necessary changes to increase the delivery time.

When you meet the delivery time faster, your customer’s satisfaction will also increase. It builds a loyal relationship between your brand and your customers.

3. Long-Term Money Savings

If there’s a saving of a few thousand bucks, why wouldn’t a business do that? Using a software system will decrease your need to hire employees to enter each detail manually. In this way, you can cut extra costs on exorbitant salaries.

Additionally, it’s an error-free system that will remove several issues created by humans. It’s also beneficial for your profitability backup.

4. Get Real-Time Updates on Incoming Deliveries

After getting your system fully integrated, you’ll also be able to get real-time updates on deliveries. Sometimes, deliveries can be late because someone didn’t get to the entry in time.

These systems automate out to a corresponding driver, giving it an almost hands-free approach.

5. Improved Communication with Everyone

Delivery management software does all the work with relative orders and fetching the information. Once you compile the information, it’s sent to your database to be distributed to your driver.

Your drivers won’t be confused about where they’re going. Besides, it allows you to check the processes as soon as delivery enters the system.

All the associated members get real-time information on their smartphones. So, in case of any changes or delays, the system keeps everyone informed.

Delivery Management System is the Future

If you want to upgrade your delivery processes, it’s time to switch to an automated system. It will help you deliver precise information and presents real-time upgrades on all aspects of your business.

Ensure that you provide the right software system to your customers and provide them with the perfect services as per their budget.

Top 15 Tips to Hire the Best Drivers for Your Delivery Business

Drivers play a pivotal role in the logistics and delivery business. For most delivery businesses, it is the drivers who carry out the loading, transporting, and last-mile delivery.

They are the face of the business, and literally represent the company to its important stakeholders. No wonder then, the task of recruiting and hiring these drivers is a challenging one.

Here are some valuable tips that will help you hire the best drivers for your delivery business:

Preliminary Checks

1.Before anything, make sure you have their IDs and other critical documents on file, viz. their Driving License, Vehicle Registration, Permit, and Vehicle Insurance papers.

2.Scan their background thoroughly. Check for any criminal history. They should have a clean driving record with no violations and absolutely no instances of driving under the influence of alcohol. Also, check their medical history for any issues that may hinder their work in the field.

3.During the course of their work, drivers will be expected to confirm to regulatory mandates and do the necessary paperwork. Make sure they have at least the basic level of education for this purpose.

Qualifications, Skill Sets, and Aptitude

(Driving test and Personal Interview)

4.What kind of vehicles have they driven and what driving skills do they have? Have they driven large trucks or delivery vans? Have they driven on highways or do they have experience driving in dense urban environments?

If possible, get them to take a practical driving test. This will help you gauge their suitability for your business.

5.Physical strength, good eyesight and hearing, and excellent hand-eye coordination are all important.

Drivers are expected to be able to drive for long hours, take part in loading and unloading of items, and even handle any unpredictable situation while driving. Hence try to gauge their strength, stamina, and overall reflexes.

6.Do they have any added qualifications or prior experience that will make them suitable for more specialized work, e.g., delivery and installation of high-value home appliances or specialized medical equipment?

7.How comfortable are they with technology? Today’s delivery personnel will need to work in tandem with the latest gadgets and contraptions installed on the vehicles.

They will need to carry out pre and post inspections and log their hours on electronic devices. Hence tech savviness would be an essential skill.

8.What kind of mechanical skills do they have? Are they hands-on with basic mechanical checks and vehicle maintenance, and can they handle sudden issues that may come upon the road?

Values and Attitude

(Probing Questions)

9.Do they come across as honest? Drivers need to have a high level of personal integrity and dependability because while on the road, they are in charge of the company’s vehicle, goods, and money.

10.What is their attitude towards their work? Can they work long 12+ hour shifts or on weekends? Someone who would willingly take on added roles and responsibilities when the situation calls for it would be an asset to your team.

11.Look for qualities of ambition and leadership. An ambitious go-getter with a positive attitude will not only be self-driven but will also inspire his peers to perform. These are the kind of drivers you would want to place on routes with high service potential.

12.How well, would they work in a team? Do they like following rules and are they able to respond well to authority? It is important to gauge whether drivers are able to take criticism positively and work on themselves.

13.Drivers have to constantly interact with manufacturers, store managers, and customers. Hence it is important for them to come across as friendly and amiable, yet cordial and respectful. They should be well-groomed, and must also conform to all the current COVID 19 guidelines for cleanliness, hygiene, and social distancing.

14.Do they have any personal preferences with regard to routes or work shifts? For a candidate who otherwise ticks all the boxes, the manager could leverage his preferences to get higher performance out of him.

15.Lastly, and most importantly, how well would they represent the company to customers? It is important to gauge if they would be able to understand the customer’s viewpoint and handle questions, feedback, and complaints effectively.

Well, hopefully, you now have the pointers you need to hire some really promising drivers. Keep in mind, however, that without a proper system in place to enforce company rules and performance standards, all your efforts could go waste.

The good news is – a unified fleet and connected delivery management system helps you do that and a whole lot more:

a.It serves as a record keeper and ready reckoner of your driver details, skills, trainings, and performance metrics.

b.It applies advanced GPS technology and machine learning algorithms to track drivers and vehicles in real-time, auto-assign delivery orders, and even optimize routes in real-time so that drivers can carry out their deliveries in the fastest, most efficient way, and get more done in less time.

c.It empowers drivers by providing an intuitive mobile phone app through which they can receive delivery orders, communicate directly with managers as well as customers, get guided navigation to the customer’s address, and also transmit proof of delivery.

d.It captures and analyzes telematics data from a web of sensors and alerts managers if drivers stray from their routes, make unnecessary stoppages, or do any sort of rash driving.

e.It analyzes driver performance across a host of metrics, viz. no. of on-time deliveries, the average time is taken, ETA adherence, reasons for the delay, traffic violations, customer satisfaction, etc.  This information provides a contextual framework for corrective instruction, feedback, training, incentives, and rewards for your drivers.


In an industry riddled with rising competition and rapidly evolving consumer preferences, more and more delivery companies are recognizing the importance of hiring the best drivers and training them for peak performance.

The fact is, a modern delivery management software not only provides a robust framework for recruitment and training but also empowers your drivers and extracts the best out of them – so that YOU get that much-needed cost advantage.

The question is – are you ready to step up your game?

Call us for a free consultation today!